Last Updated: 05/26/2026
This Privacy Policy describes how Chicago Travel & Tours collects, uses, stores, shares, and protects the personal information of visitors and clients of the website www.chicagotraveltours.com. By accessing our website or using our services, you agree to the practices described in this document.
1. WHO WE ARE
Chicago Travel & Tours is a Destination Management Company (DMC) headquartered in Chicago, Illinois, United States. We design and operate custom group programs for international agencies, tour operators, corporations, and organizations across Chicago and the U.S. Midwest. For any matter related to privacy, you can reach us at info@chicagotraveltours.com.
2. WHAT INFORMATION WE COLLECT
We collect information in two ways: information you provide directly and information collected automatically when you browse our website.
2.1 Information You Provide
We collect the following information when you provide it voluntarily, for example, by filling out our contact form or requesting a proposal:
Full name, company name, business email address, phone number, country of origin, group profile, travel dates, estimated number of participants, program objectives, messages submitted through the contact form, and any other information you choose to share with us.
We do not process payments through this website. Commercial transactions are handled offline through service agreements signed between our company and the contracting agency, tour operator, or organization.
2.2 Information Collected Automatically
When you browse our website, we automatically collect certain technical information to understand how our content is being used and to improve the visitor experience. This information includes IP address, device type, operating system, browser type and version, browser language, pages visited, time spent on each page, source of access (referring website, marketing campaign), and interactions with website elements.
This collection is performed through cookies and similar technologies, described in detail in Section 5.
3. HOW WE USE YOUR INFORMATION
We use the information collected for the following purposes:
- To respond to proposal requests and inquiries submitted through the contact form.
- To prepare tailored proposals based on your group profile and program objectives.
- To communicate operational information about programs under development or in execution.
- To send relevant business communications when you have consented to receive them.
- To personalize content and improve website navigation.
- To analyze marketing campaign performance and optimize our advertising.
- To meet legal, tax, and contractual obligations.
- To prevent fraud and protect our systems and clients.
We do not sell your personal information to third parties under any circumstances.
4. WITH WHOM WE SHARE YOUR INFORMATION
We share information only when strictly necessary for the delivery of services or to comply with legal obligations. The main recipients are:
Operational service providers, such as email platforms, customer relationship management (CRM) tools, hosting providers, and form management systems. These partners have access only to the information necessary to perform their functions and are contractually required to maintain confidentiality.
Local suppliers in Chicago and the U.S. Midwest, such as hotels, transportation companies, guides, interpreters, and venues, receive only the data strictly necessary to execute the contracted service (for example, group leader name and arrival time).
Advertising and analytics platforms, such as Google Ads, Google Analytics, Google Tag Manager, Meta (Facebook and Instagram), and Hotjar, receive aggregated or pseudonymized data about visitor behavior, with the purpose of measuring campaign performance and optimizing advertisements.
Public authorities, when required by law, court order, or to protect the legitimate rights of the company, clients, or third parties.
5. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies, pixels, and similar identifiers to ensure the proper functioning of the platform, remember your preferences, measure audience, and personalize advertisements. We use four main categories of cookies:
Essential cookies, necessary for the basic functioning of the website and which cannot be disabled.
Performance and analytics cookies, provided by tools such as Google Analytics and Hotjar, which help us understand how visitors interact with our content.
Marketing and advertising cookies, provided by Google Ads, Meta Pixel, and other platforms, which allow us to measure campaign effectiveness and display more relevant advertisements to you on other websites.
Functionality cookies, which store preferences such as language and location.
Some of these technologies are managed through Google Tag Manager.
You can control and block cookies at any time through your browser settings. Blocking certain cookies may affect the navigation and functionality of parts of the website.
6. LEGAL BASIS FOR PROCESSING
We process your personal data based on one of the following legal grounds, as applicable: performance of contract or pre-contractual procedures (for example, responding to a proposal request), compliance with a legal or regulatory obligation, express consent (for example, opting in to marketing communications), and legitimate interest, always balanced against your rights.
7. HOW LONG WE KEEP YOUR DATA
We retain your information for as long as necessary to fulfill the purposes described in this policy, or for the period required by legal, tax, and contractual obligations. Data from contracted programs is retained for up to five years after the conclusion of the service, unless a longer legal period applies. Marketing communication data is retained as long as you wish to continue receiving our communications.
8. INFORMATION SECURITY
We adopt technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or improper destruction. These measures include encryption in transit (HTTPS), role-based access control, audit logs, regular backups, and internal team training in data protection practices. Despite our efforts, no system is completely immune to failures, so we recommend that you also adopt good security practices, such as strong passwords and device protection.
9. YOUR RIGHTS
You have the right, at any time, to:
- Confirm whether we process your personal data.
- Access the data we hold about you.
- Request correction of incomplete, inaccurate, or outdated information.
- Request the anonymization, blocking, or deletion of unnecessary data or data processed in non-compliance with the law.
- Withdraw consent previously provided.
- Request the portability of your data to another service provider, when applicable.
- Object to processing carried out based on legitimate interest.
- File a complaint with the competent data protection authority.
To exercise any of these rights, send an email to info@chicagotraveltours.com identifying yourself and detailing your request. We will respond within the applicable legal timeframe.
10. INTERNATIONAL DATA TRANSFERS
Chicago Travel & Tours is headquartered in the United States. If you access our website from another country, your information may be transferred to, stored, and processed in the United States or in other countries where our service providers operate. We adopt appropriate safeguards to ensure that such transfers respect international data protection standards, including Standard Contractual Clauses where applicable.
11. CHILDREN AND MINORS
Our services and website are directed to adults and to business representatives of agencies, organizations, and corporations. We do not intentionally collect personal data from children without parental or legal guardian consent. If you identify that a child has provided information without such authorization, please contact us so we can remove the data immediately.
12. CHANGES TO THIS POLICY
This Privacy Policy may be updated periodically to reflect changes in our practices, applicable legislation, or services we offer. The most recent version will always be available on this page, with the date of the last update indicated at the top. We recommend that you review this document from time to time.
13. CONTACT
If you have any questions about this Privacy Policy, about the processing of your data, or about how to exercise your rights, contact us:
Chicago Travel & Tours
Email: info@chicagotraveltours.com
Phone (USA): +1 (312) 361-1152
Address: 1932 W Irving Park Rd, Unit 2. Chicago, Illinois, United States